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Customer Service and Selling Skills
Who doesn't want to know more about how their customers think? No matter what we sell, we are in the people business and we just can't afford to make mistakes with that all important person to our business - the person who hands over their 'hard-earned' cash in our stores!
In this half-day module, specifically designed for staff in liquor outlets, we look at the traditional areas of customer service and selling skills, in particular in the areas where conventional training hasn't always worked!
We answer the age-old question of whether we can sell and offer service at the same time! All participants, whatever their position in the business, will leave this half day module with new ideas and new techniques for handling the best and the worst that our customers have to offer!
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